At Officezen Shop, we stand behind the quality of our premium office furniture. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process to ensure your workspace meets your expectations.

Key Policy Details:
  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping fees non-refundable)
  • Condition: Items must be unused, in original packaging with all parts
  • Processing Time: 3-5 business days after we receive your return

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as received
  • In the original packaging with all included parts and accessories
  • Accompanied by the original receipt or proof of purchase
Non-Returnable Items:
  • Custom or made-to-order furniture pieces
  • Items marked as “final sale” at time of purchase
  • Products damaged due to misuse or improper assembly

How to Initiate a Return or Exchange

  1. Contact our team within 15 days of delivery at [email protected] with your order number and reason for return
  2. Wait for approval – We’ll respond within 1 business day with return instructions
  3. Package your item securely in the original packaging with all included materials
  4. Ship your return to our Philadelphia warehouse (address provided upon approval)
  5. Receive confirmation when we process your return (typically within 3-5 business days of receipt)

Return Shipping Information

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance.

For exchanges, standard shipping fees will apply to ship the replacement item.

Refund Process

Once your return is received and inspected:

  • Refunds will be processed to the original payment method within 3-5 business days
  • Credit card refunds typically appear in 5-10 business days depending on your bank
  • PayPal refunds are usually processed within 24 hours
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your Officezen furniture arrives damaged or defective:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange for a replacement or repair at no additional cost

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Officezen Shop Team,

I would like to request a return/exchange for my recent order #[Your Order Number].

Item(s) to return: [Product Name(s)]

Reason for return: [Please specify]

Preferred resolution: [Refund / Exchange for (specific product if applicable)]

Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Contact Us

For any questions about our returns policy:

Email: [email protected]
Phone: [Your contact number if available]
Business Hours: 9AM-5PM EST, Monday-Friday

Note: This policy applies to all orders shipped globally (excluding certain Asian and remote regions as specified in our shipping policy).