Welcome to Officezen Shop’s FAQ section. We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, our customer service team is always ready to assist at [email protected].
Product Questions
What types of office furniture do you offer?
We specialize in premium workspace solutions including bookshelves & bookcases, desks, filing cabinets, and ergonomic office chairs – all designed to enhance productivity and comfort.
How do I choose the right office chair?
Our chairs are selected for both comfort and style. Consider your daily sitting hours, preferred materials (fabric/leather), and adjustable features. For personalized recommendations, email our team with your workspace dimensions and needs.
Are your products easy to assemble?
Yes! All our furniture comes with clear, step-by-step assembly instructions. Most customers complete assembly within 30-90 minutes using basic tools (included where required).
Shipping & Delivery
How long does delivery take?
We process all orders within 1-2 business days. Delivery times then depend on your location and chosen shipping method:
- Standard Shipping: 10-15 business days via DHL/FedEx ($12.95 flat rate)
- Free Shipping: 15-25 business days via EMS (orders over $50)
Do you ship internationally?
We ship worldwide except some Asian and remote regions. During checkout, simply enter your address to confirm availability. Our global network ensures your workspace essentials arrive with local care.
How can I track my order?
You’ll receive a tracking number via email once your order ships. Use this to monitor your package’s journey in real-time through our premium carriers’ tracking systems.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from delivery date. Items must be in original condition with all packaging. Contact us at [email protected] to initiate a return – we’ll guide you through our simple process.
What if my item arrives damaged?
While we take extreme care with packaging, please email photos of any damage to [email protected] within 48 hours of delivery. We’ll promptly arrange a replacement or refund.
Do you offer exchanges?
Yes! For size or color exchanges, contact us within 15 days of delivery. We’ll help you select the perfect alternative and coordinate the exchange process.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your full payment details. You can shop with complete confidence at Officezen Shop.
Do you offer installment payments?
Currently we don’t support installment plans directly, but PayPal may offer this option at checkout depending on your account status.
Account & Customer Service
How do I reset my password?
Click “Forgot Password” on the login page and enter your email. You’ll receive instructions to create a new secure password within minutes.
Can I modify my order after placing it?
Contact us immediately at [email protected] with your order number. We’ll attempt modifications if your order hasn’t entered processing (typically within 4 hours).
What are your customer service hours?
Our Philadelphia-based team responds to emails at [email protected] within 24 hours, Monday-Friday (9AM-5PM EST). Weekend inquiries receive responses by Monday.
Still Have Questions?
We’re passionate about helping you create the perfect workspace. For anything not covered here, reach out to our friendly customer service team at [email protected]. At Officezen Shop, we’re not just delivering furniture – we’re delivering the foundation for your productivity and success.